The products are delivered to the delivery adress mentioned during the ordering process in the destinations referred in article 3 above.

If there is an error in the contact informations, FRENCHROSA cannot be held responsible for the impossibility of delivery.

In this case, the costs incurred for a new delivery will be in charge of the Customer and invoiced at their real cost.

FRENCHROSA undertakes to deliver the goods ordered as soon as possible depending on the delivery method chosen and the availability of goods.

The delivery times indicated on the site are usual average times and correspond to the total time of treatment and routing.

When you order several products at the same time and the shipping times are different, the real delivery time may be the longest time, the entire order being prepared when all the products that constitute it are in stock at FRENCHROSA.

The delivery is performed as soon as the product is handed over to the Customer. The delivery note given by the carrier, dated and signed by the Customer at the time of the delivery of the order will constitute proof in the matter of transport and delivery.

Checking the package during delivery: The transfer of risks takes place upon delivery, when the Customer physically takes possession of the Products from the carrier or at the delivery address indicated by the Customer.

Without prejudice to the time available to the Customer to exercise his right of withdrawal, upon receipt of the products, it is up to the customer or the recipient to ensure that the delivered products correspond to the order and to check the status and conformity of the products compared to the order.

The Customer (or, if applicable, the recipient) will formalize the acceptance of the delivery by signing the delivery receipt delivered by the carrier.

The verification of the delivered parcel is deemed made and will not be able to be the subject of any contestations when the customer or any person authorized to receive the parcel signed the delivery order.

The Customer or the recipient of the Products will proceed to the opening of the parcel in the presence of the carrier to check the condition of the Products.

In the event of damage resulting from the transport, the Customer will have to refuse the damaged products and indicate “refusal for damage” on the return form.

For any claim relating to an apparent defect or damage during the delivery of the Product, the Customer must as soon as possible contact customer service to preserve FRENCHROSA’s rights to the carrier and, and if the product is still in the customer’s possession, initiate the return procedure.

In the case of a refusal of delivery or return of the product for the reasons mentioned in the preceding paragraph, the Customer may request a new delivery or the concellation of his order. (See also section "delivery details")

Late delivery: All delays indicated on the site are considered in working days.

In case of delay, damage, total or partial loss, or any other problem, it is up to the buyer to exercise any recourse from the carrier.

The Customer must still notify by email FRENCHROSA within ten (10) days of receipt by email of the confirmation of the order.

In case of strike of a carrier, FRENCHROSA will inform the customer by e-mail the possible delay of delivery if the parcel was sent, or will find another way of routing if the parcel is being shipped.

Withdrawal in case of absence: In case of absence of the recipient at the time of delivery, the carrier will leave a calling card to the delivery address indicated by the Customer.

The order must be withdrawn at the address and according to the terms indicated by the carrier. In the event of non-withdrawal within the deadlines set by the carrier, the order will be returned to FRENCHROSA who reserves the right to refund the price, the shipping costs staying at the customer’s charge.

Delivery to Corsica and other islands:

All deliveries to an island or Corsica are subject to a surchage due to the higher transport costs.

The Customer has to declare to be on an island or in Corsica. If no declaration is made, the price of the transport will be automatically taxed and payable in advance.

Delivery details:

Some deliveries are subject to an initial "blind" visit by the carrier who, in the event of absence, will leave a notice in the letterbox with a telephone number in order to agree on a delivery appointment.

Other deliveries by the Carrier are subject to an apointment organised between the Carrier and the Customer.

In this case, if the Customer cannot be present on the day of delivery he/she must choose an authorised person who will accept the delivery and assume all responsibilites incumbent on the Customer.

One the Carrier and the Customer have agreed on an appointement for a date and time slot, the Customer must be present on the date and during the entire time slot set. In the event that the Customer is absent, the Carrier shall not be able to make the delivery and any costs related to the organisation of a new delivery shall also be borne by the Customer.

In the event that the Carrier suffers a significant delay beyond its control, FRENCHROSA shall make its best efforts to arrange a new delivery and the costs related to the organisation of this new delivery shall be borne by FRENCHROSA.

In the event that the accessibility conditions of the delivery location chosen by the Customer do not allow the Carrier to deliver the order via the main access to the home, the delivery cannot take place but the delivery costs remain payable by the Customer. These conditions may, for example, be: a staircase too small or too narrow, entrance door or corridor too narrow, no lift and high floor...

The Carrier is entitled to judge the accessibility of the premises and may refuse delivery if he/she considers that the accessibility of the premises in not in accordance with the chosen delivery method. In this case, an estimate estimate may be offered to the Customer to perform this additional service. In any case, FRENCHROSA is not responsible for the accessibility of the product purchased from the customer. The product that does not fit in the Customer's home or in the staircase or in the lift, will not be refunded.

Upon delivery of the Product, the Customer must unpack the Product in the presence of the Carrier. The Customer must then check the conformity of the delivered Order in the presence of the Carrier before signing the delivery note.

In case of anomaly concerning the delivery, the Customer must indicate his reserves in the form of detailed handwritten observations, dated, explicit and accompanied by his/her signature as well as that of the deliveryman on the delivery slip and transmit them to FRENCHROSA by mail (address below) or by email in order to faciliate the processing of his/her file. These anomalies can be for example:

- Damaged product: scratches, dents, shocks...
- Product not conforming in nature (error of reference, of colour...) or in quantity...


Any complaint made in the absence of reservations may be rejected without any possibility of recourse for the Customer. The absence of complaints or the failure of the Customer to express reservations means that the Product delivered is deemed to be satisfactory and may not be the subject of any subsequent dispute.

More generally, if the customer refuses to accept delivery for personal reasons or for reasons of accessibility, the Product will be returned to our factory, the cost of return being borne by the customer. The Product will then be available to the customer for a period of one month. After this period, it will be liquidated to pay the costs of custody. In any case, the Product will be recoverable by the Customer after he has paid the costs incurred by the return of the product to our factory.

Special cases:

Deliveries of bulky and/or fragile products made by a carrier other than the Post Offic are limited to metropolitan France, excljuding islands not connected to the mainland by a bridge. (Corsica, Ild d'Yeu, Ile de Poquerolles, etc...)

Other orders are subject to quotations.

FRENCHROSA cannot be held responsible for delivery probelms due to difficulties in accessing the place of delivery. The consequences of these difficulties are the resposibility of the purchaser. Thus, FRENCHROSA cannot be sued for damages caused in these cases. the deliverers are entitled to judge the difficulty of access and reserv the right not to take a parcel upstairs, not to proceed with passages through windows etc.

Delivery to the floor will be agreed between the parties when the order is placed.

The purchaser must pay the amount of this service when validating the order and may not in any case claim it upon delivery.

Delivery does not include installation or commissioning of the Product ordered, or the return of the old equipment (except in cases specified at the time of ordering). These services may be subject to special request and are invoiced in addition.

A delay in production or a delay in delivery due to an extraordinary circumstance, a major climatic event, a natural disaster and, more generally, any unforseeable extraordinary element, shall not be a cause of cancellation. The deadline will be extended according to the duration of the unusual period.


Deliveries within Switzerland can be insured. The delivery cost includes delivery and customs clearance. It does not include local taxes which will be paid after delivery.

FRENCHROSA will take a deposit by bank transfer of 30% of the sale amount for the correct collection of these taxes. This deposit will be returned after the Customer has sent a certificate of payment of the taxes. If the Customer does not pay these taxes, the carrier will turn agianst FRENCHROSA who will be obliged to pay them instead of the Customer. The deposit will therefore be retained.




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